PRO-413 Reporting Supplier Complaints

SCOPE: 

The purpose of this policy is to establish procedure for reporting complaints related to supplier performance to the State Bureau of Procurement, and the Bureau’s responsibility for monitoring complaint activity.

POLICY: 

In order to ensure contracts are successful and performance is sufficiently monitored, agencies and the State Bureau of Procurement (Bureau) have a responsibility to encourage communication between contract administrators, managers and those using contracts.

Contract customers have a responsibility to report any unsatisfactory contract performance to the agency purchasing office or to the Bureau.

Complaints resulting in a good faith payment dispute will also follow PRO-412, Receiving and Acceptance of Purchased Goods and Services.

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PRO-413 Reporting Supplier Complaints