Skip to main content

Our mission

to conduct high quality, impartial, independent, cost and time efficient hearings, serving customer agencies and the citizens of Wisconsin

Originally created in 1978 as the Division of Natural Resources Hearings, the Division has been authorized to provide hearing services for additional state agencies over time. Major additions to the Division’s workload occurred in 1990 with the addition of probation and parole revocation hearings for the Department of Corrections and in 1996 with the addition of contested case hearings for the Medicaid and FoodShare programs. These two areas continue to represent the bulk of the Division caseload. More recently, hearings for the Department of Vocational Rehabilitation began in February of 2014, the Office of the Commissioner of Insurance in 2015. The most recent state budget transferred the hearing component of the Workers Compensation division of DWD to DHA beginning in January of 2016.

The Division has written agreements with 15 state agencies and is also available to do hearings for other agencies when requested.

Independence     Efficiency    Excellence

The Division has four business units conducting contested case hearings for:

  • Department of Administration - Low Income Home Engergy Assistance Program
  • Department of Agriculture, Trade and Consumer Protection
  • Department of Children and Families - Licensing
  • Department of Corrections - Probation, Parole and Extended Supervision revocation
  • Department of Employee Trust Funds
  • Department of Health Services
  • Department of Justice - Crime Victim Compensation
  • Department of Natural Resources
  • Department of Public Instruction - Special Education, School Choice, Teacher Licensing
  • Department of Safety and Professional Services
  • Department of Transportation
  • Division of Vocational Rehabilitation
  • Department of Workforce Development
  • Office of the Commissioner of Insurance
  • State Historical Society

Cases received in 2015

General Government

The Division's general government unit conducts quasi-judicial hearings for several state agencies. Among these are contested case hearings involving nursing home regulation; contested case hearings for the Department of Natural Resources; crime victim compensation hearings; contested case hearings for the Department of Transportation; special education and teacher licensing hearings; and due process hearings arising from appeals of benefit determinations for the retirement, group insurance, deferred compensation, and employee reimbursement accounts programs.


The Division's corrections unit handles adult probation, parole, extended supervision, and juvenile aftercare supervision cases from the Department of Corrections. Revocation of supervision in these matters require a due process administrative hearing unless the hearing is waived by the individual involved in the revocation action. Hearing requests are submitted by the agency handling the supervision and then processed by the Division of Hearings and Appeals. The hearings are typically held at the place of detention, usually a county jail or state correctional institution, either in-person or by video.

Work & Family Services

The work and family services unit handles a wide variety of hearings, including FoodShare, medical assistance, foster home, day care center and medical care facility licensing, Medicaid rate setting and recoupment matters, Low Income Home Energy Assistance program, adoption, child care for the Department of Health Services, the Department of Children and Families and the Department of Administration.

Office of Worker's Compensation Hearings

The Office of Worker's Compensation Hearings conducts hearings for the DWD Worker's Compensation Division. These are hearings under Wis. Stat. ch. 102 to resolve disputed work-related injury claims between injured workers and their employers.

Waste Facility Siting Board

Administers negotiation, mediation, arbitration mandated for siting all solid and hazardous waste facilities in Wisconsin.

Caseload Distribution 2012-2015